Terms & Conditions
These Terms and Conditions apply to use of the Driver Medicals Network website and to appointments booked with Driver Medicals Network Ltd. Please read them together with our Cancellations, Rescheduling and Refunds Policy and Privacy Policy.
1. About Driver Medicals Network
Driver Medicals Network Ltd (“Driver Medicals Network”, “we”, “us” or “our”) provides GP-led driver medical assessments and related services.
- Company name: Driver Medicals Network Ltd
- Company number: 16915841
- Registered in: England and Wales
- Registered office: Afon House, Worthing Road, Horsham, West Sussex, RH12 1TL
- Correspondence address: The EpiCentre, Enterprise Way, Haverhill Research Park, Haverhill, CB9 7LR
- Website: www.drivermedicalsnetwork.co.uk
- Email: bookings@drivermedicalsnetwork.co.uk
- Telephone: 07476 159929
The correspondence address and registered office are administrative addresses and are not clinic locations. Your booking confirmation will state the clinic venue for your appointment.
2. Acceptance of these terms
By using our website, making a booking or attending an appointment, you agree to these Terms and Conditions. If another person or organisation books on your behalf, the person making the booking confirms that they have authority to provide your information and accept these terms on your behalf.
Some statutory consumer rights apply only where an individual is acting wholly or mainly outside their trade, business, craft or profession. Nothing in these terms removes or limits rights that cannot lawfully be excluded.
3. Our services
Our services may include:
- DVLA D4 medical assessments, with or without a vision assessment;
- taxi and private-hire medical assessments;
- standalone vision checks;
- annual driver health checks; and
- other driver assessments described on our website or agreed in writing.
The scope of each appointment is limited to the service booked. Our appointments are not a substitute for emergency medical care, ongoing NHS or private GP care, or specialist treatment. If you are acutely unwell or require urgent medical attention, contact the appropriate urgent or emergency service.
4. Booking and contract formation
You must provide complete and accurate booking information, including your name, contact details, service, location and appointment date. You are responsible for checking the details before payment.
A booking is confirmed only when payment has been successfully received and we send a booking confirmation. An automatically generated acknowledgement does not create a binding appointment if payment fails, a pricing or availability error occurs, or the booking system has accepted a slot in error.
If we cannot accept a booking, we will contact you and refund any payment taken for that booking.
5. Fees and payment
The price shown at checkout is the price payable for the selected service, unless an obvious error has occurred. Payment is normally required in full at the time of booking through our approved payment provider.
Card payments are processed by Stripe or another payment provider identified at checkout. We do not add a separate card fee. You are responsible for any charges imposed by your own bank or card provider.
Where an appointment requires work outside the booked service, such as a further appointment, additional testing or completion of a substantially different form, we will explain any additional fee before proceeding.
6. Appointment information
Your confirmation will state the service, venue, date and time. Please check it promptly and contact us if anything is incorrect.
Appointment durations are estimates. We will make reasonable efforts to run on time, but clinical needs, venue issues or circumstances outside our control may cause delay. Please allow sufficient time for your appointment and onward travel.
7. Your responsibilities
You agree to:
- provide truthful, complete and accurate medical and administrative information;
- bring the identification, forms, glasses, contact lenses, medication information and other documents stated in your confirmation;
- tell the examining doctor about relevant medical conditions, medicines, treatment, investigations and changes in your health;
- arrive in sufficient time for the appointment;
- follow reasonable safety and venue instructions; and
- treat clinicians, staff, venue personnel and other customers respectfully.
We are not responsible for delay, incomplete paperwork or the need for another appointment where you have not supplied the necessary information or documents.
8. Medical records, forms and further information
The examining doctor will use professional clinical judgement and may decide that a form cannot safely or properly be completed at the appointment. This may occur where information is missing, a result is outside the required standard, further evidence is needed, or the doctor considers that clarification from your GP, optician, specialist, employer or licensing authority is necessary.
You may be asked to obtain additional information or arrange further assessment. Unless otherwise agreed in writing, you are responsible for submitting completed forms to the DVLA, licensing authority, employer, insurer or other recipient.
9. Assessment outcome and licensing decisions
Payment is for the assessment and, where appropriate, completion of the relevant form. It does not guarantee that:
- you will meet the applicable medical or vision standard;
- a form can be completed without further information or testing;
- the doctor will support the outcome you hoped for; or
- the DVLA, licensing authority, employer or insurer will approve an application.
Final licensing and employment decisions are made by the relevant authority or organisation, not by Driver Medicals Network.
10. Cancellations, rescheduling, refunds and no-shows
Cancellations, transfers, refunds, missed appointments and late arrivals are governed by our separate Cancellations, Rescheduling and Refunds Policy, available through the website footer and booking process. That policy forms part of these Terms and Conditions.
11. Disclosure and confidentiality
We handle personal and health information confidentially and in accordance with our Privacy Policy, data protection law and professional duties.
We normally disclose identifiable medical information to a third party only with your authority. In exceptional circumstances, information may be disclosed without consent where required by law or where a doctor is professionally permitted or required to disclose information to protect you or others from serious harm.
12. Refusal or discontinuation of an appointment
We may refuse, pause or stop an appointment where:
- identity or booking details cannot be verified;
- the requested service is outside our scope or cannot be completed safely;
- necessary information or equipment is unavailable;
- there is abusive, threatening, discriminatory or unsafe behaviour;
- the customer appears intoxicated or unable to participate meaningfully; or
- continuing would breach a legal, regulatory or professional duty.
Any refund or rebooking will depend on the circumstances and our Cancellations, Rescheduling and Refunds Policy.
13. Website and booking-system availability
We aim to keep the website and booking system accurate and available, but we do not guarantee uninterrupted access. We may correct errors, update content, suspend features or change availability where reasonably necessary.
You must not misuse the website, attempt unauthorised access, introduce malicious code, scrape data, interfere with bookings or use the website for unlawful purposes.
14. Our responsibility to you
We will provide our services with reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Subject to the paragraph above, we are not responsible for losses that were not reasonably foreseeable when the contract was made, for decisions made by the DVLA or another third party, or for loss caused by inaccurate or incomplete information supplied to us.
Where you book wholly or mainly for business purposes, we are not liable for loss of profit, revenue, business, contracts, anticipated savings or other indirect business loss, except where the law does not permit such exclusion.
15. Complaints
Driver Medicals Network aims to provide a professional, safe and respectful service. Please raise any concern as soon as possible so that we can investigate and respond appropriately.
Complaints can be made by email to info@drivermedicalsnetwork.co.uk, by telephone on 07476 159929, or by post to: Complaints, Driver Medicals Network Ltd, The EpiCentre, Enterprise Way, Haverhill Research Park, Haverhill, CB9 7LR.
Please provide your name, booking reference, appointment details and a clear description of your concern.
We will acknowledge your complaint within 3 working days, investigate it fairly and thoroughly, and aim to provide a full written response within 20 working days. If additional time is required, we will explain why and keep you informed.
Where appropriate, we may request further information or refer a clinical concern to the examining doctor or an appropriate professional adviser.
16. Intellectual property
The website, branding, text, graphics and other materials are owned by or licensed to Driver Medicals Network Ltd. They may not be copied, reproduced, altered or used commercially without prior written permission, except as permitted by law.
17. Privacy and cookies
Our Privacy Policy explains how we collect and use personal information. Our cookie notice or cookie settings explain how cookies and similar technologies are used on the website.
18. Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, transport disruption, clinician illness, venue closure, power or internet failure, cyber incidents, public emergencies or government restrictions. We will take reasonable steps to contact affected customers and offer an alternative appointment or refund where appropriate.
19. Changes to services and these terms
We may update our services, prices and these terms from time to time. The terms in force when you book will normally apply to that appointment, unless a change is required by law or is more favourable to you. The latest version will be published on our website with the revision date.
20. General
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right does not waive that right. No person other than you and Driver Medicals Network Ltd has a right to enforce these terms, except where the law provides otherwise.
21. Governing law and jurisdiction
These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and bring proceedings in the courts available to you under applicable law. Business customers agree that the courts of England and Wales have exclusive jurisdiction.
22. Contact
Driver Medicals Network Ltd
Correspondence address: The EpiCentre, Enterprise Way, Haverhill Research Park, Haverhill, CB9 7LR
Registered office: Afon House, Worthing Road, Horsham, West Sussex, RH12 1TL
Company number: 16915841
Email: info@drivermedicalsnetwork.co.uk
Bookings: bookings@drivermedicalsnetwork.co.uk
Telephone: 07476 159929